ck777 Privacy Policy
This policy gives a full account of how the personal information you provide when registering and making transactions on the ck777 platform is collected, stored, and kept secure.
Table of Contents
1 Introduction
ck777 is an online entertainment platform that provides casino games, sports betting, and related services for users in Bangladesh. This privacy policy ("Policy") explains how ck777 ("we", "our", "Platform") collects, processes, stores, and where necessary discloses your ("user", "you") personal information.
By using this website, opening an account, or taking part in our services, you agree to the terms of this policy. This policy should be read alongside our Terms and Conditions — together, the two documents form a complete agreement between you and us.
"Personal information" as used in this policy means any information that can directly or indirectly identify a person — such as name, mobile number, email address, or financial transaction details.
2 What Information We Collect
2.1 Registration Information
When you create an account on ck777, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number (including numbers linked to bKash / Nagad / Rocket)
- Password (stored in encrypted form)
- Documents required for identity verification (KYC)
2.2 Transaction Information
During deposits and withdrawals, we record the transaction amount, method, and time. This information is used to prevent financial fraud and to keep your account secure.
2.3 Device and Browsing Information
When you use our website or app, we may automatically collect the following information:
- IP address and device type
- Browser name and version
- Date, time, and duration of access
- Page views and navigation history
- Operating system version when using the app
2.4 Information from Communications
When you contact us via live chat or email support, the content of that conversation and related details may be recorded in our system.
3 Purpose of Using Your Information
ck777 uses the information it collects for the following purposes:
- Account management: Completing registration, verifying identity, and granting access to your account.
- Processing financial transactions: Accepting deposits and completing withdrawals — via bKash, Nagad, and Rocket.
- Fraud prevention: Detecting unusual activity to keep your account secure.
- Customer support: Providing assistance 24/7 via live chat and email.
- Platform improvement: Analysing user experience to raise the quality of our service.
- Promotional communications: Sending information about bonuses and offers if you have given your consent.
- Responsible gaming: Monitoring play patterns to help identify and prevent risky behaviour.
We never sell or commercially rent your information to third parties. Your information is used only for the purposes described in this policy.
4 Data Storage and Security
ck777 uses industry-standard technology to protect your information. SSL (Secure Socket Layer) encryption keeps all communication between your browser and our servers secure.
4.1 Retention Period
Your information is held in our system for as long as your account is active. Even after an account is closed, transaction records may be retained for a set period to meet financial regulatory obligations.
4.2 Technical Security Measures
- Data transfer protection via SSL/TLS encryption
- Password hashing — no password is stored in plain text
- OTP verification on suspicious login attempts
- Server-level firewall and intrusion detection systems
- Regular security audits
4.3 User Responsibilities
Your own actions play an important part in keeping your account secure. Use a strong password, do not share your login details with anyone, and if you notice any unusual activity, notify our support team immediately.
5 Third Parties and Disclosure
ck777 works with certain trusted third parties to carry out normal business operations. In these cases, only the information needed to provide the specific service is shared.
5.1 Authorised Third Parties
- Payment processors: For completing transactions via bKash, Nagad, and Rocket.
- Game software providers: Including Pragmatic Play, PG Soft, JILI, Evolution, and other recognised providers.
- Analytics services: Statistical information used to improve platform performance.
- Cybersecurity services: For managing fraud detection and prevention.
5.2 Legal Obligations
If a court or legal authority issues a lawful order, we are required by law to provide the necessary information. We may also notify the relevant authorities if there is evidence of financial fraud or harm to a third party on an account.
All third parties associated with us are bound by confidentiality agreements. They may use information only to provide the specified service and are prohibited from using it for any other purpose.
6 Cookie Policy
The ck777 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your visit easier and more personalised.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Remember your language preference and interface settings.
- Analytics cookies: Collect page-visit statistics to help improve the platform.
- Marketing cookies: Used to display content relevant to your preferences.
6.2 Cookie Controls
You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to stop working correctly.
7 User Rights
Every user registered on the ck777 platform has the following rights regarding their personal information:
- Right of access: You have the right to know what information we hold about you.
- Right to correction: You may request that incorrect or incomplete information be corrected.
- Right to deletion: Subject to certain conditions, you may request that your information be deleted.
- Right to restrict processing: In some cases, you may request that the processing of your information be limited.
- Withdrawal of consent: You may withdraw consent for promotional communications at any time.
To exercise these rights or if you have any questions about your information, please contact us. We provide support in both Bengali and English. To learn more about responsible gaming and setting personal limits, read our Responsible Gaming Guide.
8 Protection of Minors
ck777 is an adult entertainment platform. This service is for individuals aged 21 and above only. We do not knowingly collect or process the information of any minor.
We verify age at the time of registration. If we find that a user is under 21, their account will be closed immediately and all related information will be deleted. If we receive information that a minor has been using this platform, steps will be taken to notify the relevant guardian.
For ages 21+ only. If you believe a minor is using this platform under your identity, please notify our support team without delay.
9 Policy Changes
ck777 reserves the right to update this privacy policy from time to time as needed. Before a new policy takes effect, we will inform you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be shown when you log in to the platform.
- The date of the update will be published on this page of the website.
If you continue to use the platform after a change, it will be assumed that you have accepted the new policy. For significant changes, we may separately seek your consent.
Any dispute about the interpretation or application of this policy will be resolved according to the process described in our FAQ.
10 Contact
If you have any questions, complaints, or requests regarding this privacy policy or your information, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Email: [email protected]
Live Chat: Click the chat icon in the bottom-right corner of the website for immediate assistance.
For general information about ck777, our operations, and our team, visit the About Us page.